Tag Archives: license key

Getting "The server is not licensed (MachineName: , MachineCode: )." in K2 Designer

I recently run into interesting issue with K2 4.7 – non working K2 Designer was displaying the following error:

The server is not licensed (MachineName: , MachineCode: ).

(values for Machine Name and MachineCode are removed from the sample error message text above, but the latter value was system key).

Interestingly Licensing section of K2 Management was showing 2 licenses in good standing (Blackpearl and SmartForms), but if I remember correctly System Key mentioned in error message in K2 Designer was associated with blackpearl key. Long story short client somehow end up entering/applying SF license key against blackpearl system key – not sure exactly how it was possible and where K2 4.7 is not full proof enough, but resolution here was basically request new license key and apply SF one through SF Setup Manager, and then do the same for blackpearly using BP Setup Manager. In my case environment was using trial keys, but I can’t tell for sure if such problem can only occur if you use trial keys.

I’ll just leave this here in case someone run into the same error.

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