Tag Archives: CDPUserSvc

Windows Server 2016: CDPUserSvc has stopped working

You may observe the following error on Windows Server 2016 immediately after OS startup:

CDPUUserSvc_65df7 has stopped working

This “has stopped working” part tells us that some unhandled exception occurred, so we can switch over to Event Viewer to find some more details about it:

svchost.exe_CDPUserSvc_65df7 – Exception code: 0xc0000005

Exception details are the following:

Faulting application name: svchost.exe_CDPUserSvc_65df7, version: 10.0.14393.0, time stamp: 0x57899b1c
Faulting module name: cdp.dll, version: 10.0.14393.1715, time stamp: 0x59b0d38c
Exception code: 0xc0000005
Fault offset: 0x0000000000193cf5
Faulting process id: 0x1b14

After quick research I found out that this error was introduced with some Microsoft updates and to resolve it on Windows Server 2016 14393.1884 you just need to apply another update 🙂 More specifically you need to install KB4053579, which can be downloaded from Windows Update Catalog. Applying this update resolves this error.

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